The Life Coach Road Trip in Las Vegas

I flew to Las Vegas and picked up the Life Coach Bus.  I usually stay on the strip, but this time, I decided to stay off the strip, so I choose Eastside Cannery on Boulder Highway.  I have never stayed there before and have never heard anyone talk about it.   So I gave it a try.

When I pulled up in the Life Coach Bus, I had no idea what to expect.  Considering my last trip to Vegas a few weeks ago, I stayed at Mandlay Bay, I know how it feels to be spoiled.  I have stayed at the Wynn, Las Vegas Hilton and several other hotels on the strip.

The hotel is unique in architecture and the rooms are beautiful.  The rates are reasonable and the staff in the restaurant and buffet are very nice.  My only problem came from the security guard on his bicycle.  I left the bus on the far edge of the parking lot, while I checked in.  I asked where I am suppose to park and was told to park on the other end of the casino, in the far lot. 

I asked Heather the front desk attendant to call security and let them know I would be moving the bus as soon as I took my luggage to my room.  I came down to move the bus and found a parking violation on the windshield.  It gets worse, as I returned to the bus, within 15 minutes, a security guard on a bicycle pulls up and really let me have it.  Lucky the parking violation is from the security guard and is merely a warning.

I spoke to several security guards and the assistant security manager, only to be told that is there policy. 

So if you plan to stay at this beautiful and friendly hotel casino, watch out for the security guards on bicycles.  I spoke to the valet guys on the day I was leaving and they shared story after story about guests being upset with the security patrol.

After leaving Las Vegas, I headed towards Barstow California.  I stayed at a new Holiday Inn in Barstow ( Lenwood). 

I am now in San Diego California.  I often comment about the staff and management about hotels and restaurants along the way.  I plan to write a management training manual entitled, " Stories From The Road."

I understand, not all hotels and motels are the Wynn.  Steve Wynn understands hospitality and customer service and he charges accordingly.  One of the least expensive improvements a hotel or motel can make is improving customer service.  Mandlay Bay management understands this concept, as well as several Holiday Inn's that I have stayed at.  But here and there, I find hotels and motels that by changing the company customer service philosophy, they can change the entire stay for the guests.