Sunday, September 25, 2011

Mandalay Bay Resort, Las Vegas Nevada

If you follow my travels, you know I travel a great deal.  I stay in roadside motels, downtown hotels and resorts.  Having been in the hospitality business for years, I can't help but observe how staff and management handle problems, request and challenges. 

On my way from Little Rock Arkansas to Las Vegas, I had a poor experience at a Holiday Inn.  The employee at the front desk was the first person I spoke with and she set the tone, simply, we don't care at this hotel. 

When I spoke to the front desk manager the next day, she informed me that normally the owner of the hotel won't give more than a 10 or 20% discount on complaints.  The front desk manager said that their hotel does not offer a guarantee like Hampton Inn. 

I suggested that this hotel look into some coaching or training, since I stay at Holiday Inn Express hotels often and I have never experienced such poor attitude.

By comparison, I arrived at the Mandalay Bay Resort only to find the parking lot for oversized vehicles was blocked off for the Barrett-Jackson Auto Auction.  Even though I was told on numerous occasions that I could park the Life Coach Bus at the resort, the lot was not available. 

A really nice security guard Terrance, apologized and you could tell he really felt bad.  Then I spoke with a security guard, Gene, who escorted me to a parking space at the Excalibur, which is down the street.  Again, Gene was truly sorry for my problem.

The next day I contacted management of the Mandalay Bay Resort and to my surprise, management handled the matter in a very professional and customer service manner.  Management of Mandalay Bay Resort handled this problem to my satisfaction and Jeffrey and Marc at the valet stand went above and beyond to help me find the perfect spot to park the Life Coach Bus this week. 

I would like to personally thank Alice and everyone at the Mandalay Bay Resort for helping make my stay wonderful.  Life Coach Media was a sponsor of the ICF 2011 Conference held at Mandalay Bay Resort September 24th -27th, 2011.

Life Coach Media sponsor for the International Coach Federation 2011 Conference

For the first time, Life Coach Media is a sponsor of the International Coach Federation Conference. 

So much has changed in the 16 years since Thomas Leonard started the ICF.  This year, attendance was between 900 and 1,000 coaches.  I met coaches from so many countries, including four new friends from Japan.

Jeff Wasserman with Ayako Kunii

Jeff met with Ayako Kunii, Tensei Yoshida, Yoshiko Nojima and Hideko Tanida all from Tokyo Japan.

Friday, September 23, 2011

Interesting idea on my trip to Chicago

I go around the country talking to folks of all ages and all walks of life.  I hear people often say, but Jeff, you don't know how hard it is to make a living, let alone a fortune.  I understand, but I like to remind those who take the time to listen, that people are not climbing under fences, traveling hundreds of miles, risking their life, to get into Mexico or Iran, they are risking their life to get to America, the home of opportunity.

We forget that we live in the greatest nation on the earth.  Sometimes you have a run in with a police officer who forgets his job is to protect and serve or a building official who forgets his job is to help make buildings safer and more energy efficient, not try to make the obstacles in life more difficult.

On my trip to Chicago for the 2011 NAB Radio Show, I went out for a walk around the city and on the corner of Michigan Ave, there was the cutest puppet show built on the back of a bicycle. 

No begging for money, just providing entertainment and ingenuity.  When I walked past, there were people of all walks of life commenting and watching.  It had nothing to do with the quality of the entertainment or the pieced together bicycle show, it was the idea that one person stopped complaining and got out and did something to earn a living.

Then I noticed the best part...... this person has a website, 

Again, it has nothing to do with street entertainers, it has everything to do with using your ingenuity, if you can dream it, you can build it.  If you have a minute, check out this guys website, it is amazing for a street entertainer.