On my way from Little Rock Arkansas to Las Vegas, I had a poor experience at a Holiday Inn. The employee at the front desk was the first person I spoke with and she set the tone, simply, we don't care at this hotel.
When I spoke to the front desk manager the next day, she informed me that normally the owner of the hotel won't give more than a 10 or 20% discount on complaints. The front desk manager said that their hotel does not offer a guarantee like Hampton Inn.
I suggested that this hotel look into some coaching or training, since I stay at Holiday Inn Express hotels often and I have never experienced such poor attitude.
By comparison, I arrived at the Mandalay Bay Resort only to find the parking lot for oversized vehicles was blocked off for the Barrett-Jackson Auto Auction. Even though I was told on numerous occasions that I could park the Life Coach Bus at the resort, the lot was not available.
A really nice security guard Terrance, apologized and you could tell he really felt bad. Then I spoke with a security guard, Gene, who escorted me to a parking space at the Excalibur, which is down the street. Again, Gene was truly sorry for my problem.
The next day I contacted management of the Mandalay Bay Resort and to my surprise, management handled the matter in a very professional and customer service manner. Management of Mandalay Bay Resort handled this problem to my satisfaction and Jeffrey and Marc at the valet stand went above and beyond to help me find the perfect spot to park the Life Coach Bus this week.
I would like to personally thank Alice and everyone at the Mandalay Bay Resort for helping make my stay wonderful. Life Coach Media was a sponsor of the ICF 2011 Conference held at Mandalay Bay Resort September 24th -27th, 2011.
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